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Privacy Policy: How We Handle Your Account Information

We collect, store, and use your account details to run your lobby access, process deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX, and keep your…

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sky3888a Privacy Policy: How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what information we hold, want to request a copy, ask us to correct an error, or delete your account data, use one of the channels below. We aim to respond within seven business days and will walk you through the verification steps needed to protect your account security.

Team online

Live Chat

Open the chat widget in your lobby and select Privacy Inquiry from the menu. Our support team will verify your account and guide you through access, correction, or deletion requests in real time during operating hours.

Email Support

Send your privacy question or data request to our support address. Include your registered username and a brief description of what you need. We will reply with next steps and any documents required to confirm your identity.

Account Settings

Log in and visit the Privacy section under your profile. You can download a copy of your transaction history, update communication preferences, or submit a data-deletion request directly through the form provided.

DATA HANDLING

Security, Retention, and Your Control

We encrypt your personal details and payment information in transit and at rest, restrict internal access to staff who need it for account operations, and monitor our systems for unauthorised entry.

Encryption Standards

We use industry-standard TLS encryption to protect data moving between your device and our servers, and encrypt stored account details and payment records so they remain unreadable if accessed without authorisation.

Access Controls

Only authorised personnel with a verified business need can view your personal information. We log every internal access event and review activity regularly to detect and prevent misuse of account data.

Retention Periods

Active account data stays on file as long as you keep your account open. After closure we retain transaction records for the minimum period required by local law, then securely delete or anonymise them.

Data Portability

Request a machine-readable export of your profile, transaction history, and game activity through your account settings. We deliver the file within seven business days, giving you a complete copy you can store or transfer elsewhere.

Correction Rights

If any detail we hold is outdated or incorrect, contact support or update it directly in your profile. We will verify your identity and apply the change promptly so your records stay accurate.

Deletion Requests

To close your account and remove your data, submit a deletion request through your profile or contact support. We will confirm your identity, settle any outstanding balance, and delete non-regulated records within thirty days.

Privacy Policy Questions Answered

Below are the questions Malaysian players ask most often about data collection, storage, and their rights. If your question is not covered here, reach out through live chat or email and we will provide a specific answer for your situation.

We ask for your full name, date of birth, email address, mobile number, and preferred payment method. This information lets us verify your identity, comply with local regulations where service is available, and process deposits and withdrawals securely.

We record every deposit and withdrawal—amounts, timestamps, payment rail used like Touch 'n Go or GrabPay—to reconcile your account balance, resolve disputes, detect fraud, and meet record-keeping obligations under local financial regulations.

Yes. Log in and visit the Privacy section in your profile, or contact support with your username. We will verify your identity and deliver a machine-readable export of your profile, transaction history, and activity logs within seven business days.

Once you close your account we delete non-essential data within thirty days. Transaction records tied to anti-fraud, compliance, or dispute-resolution obligations are retained for the minimum period required by local law, then securely erased or anonymised.

We share necessary details with payment processors to complete deposits and withdrawals, with fraud-prevention services to protect your account, and with regulators when required by law. We do not sell your information to advertisers or unrelated third parties for marketing purposes.

Log in and edit your profile directly, or contact support if a field is locked. We will verify your identity and apply the correction promptly so your records stay accurate and your account operates smoothly.

We will post the updated policy on this page and notify active account holders by email or lobby message. The notice will highlight key changes and give you time to review them before they take effect.

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